Privacy Policy
Ian Johnston Funeral Directors Limited
Company Number: SC623787
Registered Address: 142n St Clair Street, Kirkcaldy, Fife, KY1 2BZ
Introduction
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Ian Johnston Funeral Directors Limited is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details above.
Information We Collect
We may collect and process the following types of personal data:
- Contact details (such as name, address, telephone number, email address)
- Information about the deceased where relevant to funeral arrangements
- Family and next of kin details
- Financial information related to payments and invoices
- Special category data, including health information or religious beliefs, where necessary to arrange funeral services
We only collect information that is necessary to provide our services and meet our legal obligations.
How We Use Your Information
We use your personal data to:
- Arrange and carry out funeral services
- Communicate with you about arrangements
- Manage payments and accounts
- Liaise with third parties involved in the funeral (such as crematoria, cemeteries,
- ministers, florists, doctors, or registrars)
- Comply with legal and regulatory requirements
Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Performance of a contract (to provide funeral services you have requested)
- Legal obligation (for example, record keeping and regulatory requirements)
- Legitimate interests (for managing and improving our services)
- Vital interests (where processing is necessary to protect life, in limited circumstances)
For special category data, we process this only where it is necessary for the provision of funeral services and in accordance with UK GDPR requirements.
Sharing Your Information
We may share your personal data with trusted third parties where necessary to carry out funeral arrangements, including:
- Crematoria and burial authorities
- Ministers, celebrants, or officiants
- Doctors, registrars, and medical professionals
- Florists, newspapers, and other service providers requested by you
- Regulatory or legal authorities where required by law
All third parties are expected to handle your data securely and only for the purpose intended.
Data Storage and Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the data and legal obligations.
Your Data Protection Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict certain types of processing
- Request transfer of your data to another provider (data portability)
- If you wish to exercise any of these rights, please contact us using the details above.
Security of Your Information
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Only authorised personnel have access to your information, and they are required to keep it confidential.
Cookies and Website Use
Our website may use basic cookies to improve user experience and monitor website performance.
Where required, we will request your consent before placing non-essential cookies on your device.
Complaints
If you are unhappy with how we have handled your personal data, please contact us in the first instance so we can resolve your concern.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Last updated: April 2026